Tensor Kopi ("we", "us", "our") is committed to protecting the personal data of everyone who visits this website or enrols in our courses. This policy explains what data we collect, why we collect it, how we use it, and what rights you have.
By using this website or enrolling in a course, you acknowledge that you have read this policy.
1. Data Controller
The data controller for personal data processed in connection with this website and our courses is:
Tensor Kopi
Level 11, Menara Binjai, Jalan Binjai, 50450 Kuala Lumpur, Malaysia
Email: [email protected]
2. Data We Collect
2.1 Information you provide directly
- Name and email address submitted via the contact form
- Phone number (optional, if provided in the form)
- Message content submitted via the contact form
- Enrolment details including payment information (processed by our payment provider)
- Course submissions, assignments, and any code or text submitted as part of coursework
2.2 Information collected automatically
- IP address and approximate geographic location
- Browser type and device information
- Pages visited and time spent on the site
- Cookie data (see our Cookie Policy)
2.3 Data we do not collect
We do not collect sensitive personal data such as health information, ethnicity, or financial account numbers beyond what is necessary for payment processing. Student assignment data is not used to train AI models.
3. How We Use Your Data
- Responding to enquiries: to answer questions submitted through the contact form
- Course delivery: to manage enrolment, deliver course content, and return graded assignments
- Assessment records: to maintain written records of your course performance, available to you on request
- Site analytics: to understand how the site is used and where it can be improved (only with cookie consent)
- Legal compliance: to meet our obligations under Malaysian law
We do not use your personal data for automated decision-making that produces legal or similarly significant effects.
4. Legal Basis for Processing
- Contract: processing necessary to deliver a course you have enrolled in
- Legitimate interests: responding to enquiries, maintaining site security
- Consent: analytics and marketing cookies, which you can withdraw at any time
- Legal obligation: where Malaysian law requires us to retain or share data
5. Data Retention
We retain personal data for no longer than is necessary for the purposes described:
- Contact form submissions: up to 12 months if no enrolment follows
- Enrolment and payment records: up to 7 years for tax and legal compliance
- Course assessment records: up to 3 years after course completion, unless you request earlier deletion
- Analytics data: up to 26 months (in line with standard analytics tools)
6. Data Sharing
We do not sell your personal data. We share it only where necessary:
- Payment processors: to handle course fees securely
- Email service providers: to deliver your course materials and communications
- Analytics providers: only with cookie consent, and only with aggregated or anonymised data where possible
- Legal authorities: where we are required to do so under Malaysian law
7. Data Security
We implement reasonable technical and organisational measures to protect your personal data, including:
- HTTPS encryption for all data transmitted to and from this site
- Access controls limiting who can access stored personal data
- Regular review of security practices
No system is completely secure. If you have reason to believe that your data has been compromised, please contact us at [email protected] immediately.
8. Cookies
We use cookies to understand how the site is used and to maintain your preferences. You can manage your cookie preferences at any time via our Cookie Policy page.
9. Your Rights
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights:
- Access: request a copy of personal data we hold about you
- Correction: request that inaccurate data is corrected
- Withdrawal of consent: withdraw consent for processing based on consent at any time
- Objection: object to processing for direct marketing purposes
To exercise any of these rights, email [email protected]. We will respond within 30 days.
10. Third-Party Links
This website may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.
11. Children's Privacy
Our courses are designed for adults (18 years and above). We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have done so, we will delete that data promptly.
12. Changes to This Policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised. Material changes will be communicated via email to enrolled students and prominently displayed on this page.
13. Contact
For questions about this policy or your personal data:
Tensor Kopi
Email: [email protected]
Address: Level 11, Menara Binjai, Jalan Binjai, 50450 Kuala Lumpur, Malaysia